Quality Assurance and Performance Measurement

What Will You Learn?

• Participants will understand the fundamentals and importance of QA plans and protocols in healthcare, and how to design them with measurable goals.
• Participants will learn methods for implementing and revising QA plans using feedback and performance data.
• Participants will learn to define and select appropriate performance measurement metrics and indicators aligned with organizational goals.
• Participants will gain proficiency in data collection and analysis techniques, including benchmarking and root cause analysis, to drive quality improvements.
• Participants will develop skills in benchmarking, including identifying industry standards, analyzing results, and implementing continuous quality enhancements.