Courses

Consumer Engagement and Feedback

Categories: Healthcare management
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About Course

The general objective of the course is to equip participants with the knowledge and skills to effectively engage consumers in healthcare. This includes understanding the importance of consumer engagement, identifying and implementing effective methods, and utilizing best practices. Participants will learn to collect and analyze patient feedback using various methods, design effective feedback tools, and integrate insights into quality improvement. The course also focuses on fostering patient-provider partnerships through mutual respect, trust, and transparent communication, and emphasizes the benefits of these partnerships for improved health outcomes and patient satisfaction.

What Will You Learn?

  • Participants will understand the importance of consumer engagement in healthcare and its impact on outcomes.
  • Participants will learn and implement effective methods for engaging consumers, including gathering patient feedback.
  • Participants will also learn designing and utilizing tools, such as surveys and digital platforms, for collecting and analyzing patient feedback.
  • Participants will learn to incorporate feedback insights into quality improvement initiatives and communicate changes to patients.
  • Participants will learn how to foster strong patient-provider partnerships through mutual respect, shared decision-making, and transparent communication.

Course Content

Introduction to Consumer Engagement

  • Importance of Consumer Engagement and Feedback in Healthcare
    00:00
  • Methods of Consumer Engagement
    00:00
  • Case Studies and Best Practices
    00:00
  • Quiz

Strategies for Gathering and Incorporating Patient Feedback

Building Patient-Provider Partnerships to Enhance Care Delivery.

Assessment

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